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Terms And Conditions

                       Of Service


Our quote is subject to equipment, technicians, photographers, videographers, rapporteurs, interpreters, and, or, translators being available at the time of confirmation and also subject to change.

Our pricing for translation projects is determined by several factors:

  • Number of source words

  • Complexity of the subject matter

  • Language combination

  • Amount of time required to complete the assignment

Editing and proofreading are related services and can be priced separately in specific cases.

Interpreters are not necessarily sworn document translators.  Therefore, each service may require a different team entirely.

Please verify all rates with the Team Leader at the start and end of the meeting, workshop or conference. Any additional requirements will incur charges.

Airplane ticket fares for the interpreters/rapporteurs/technicians/translators/photographers/videographers/event managers will be included in the final invoice/quotation addendum once contracts are signed unless the client is willing to provide tickets.

DSA (Daily Subsistence Allowance), airplane ticket fees, courier charges, travel days, waiting days and any additional costs will be included in a quotation addendum should interpreters/rapporteurs/technicians/translators be required at the event location for a specified amount of time after the meeting/conference/workshop has already concluded.

Lunch and some cases, dinner, will be provided by the conference organizers.

Overtime for the event manager/s,photographer/s, rapporteur/s, technician/s and videographer/s will be charged in the final invoice with the following rates: $50/R850 per rapporteur and technician, per hour after 17:00 p.m. -- $100/R1,700 per photographer and videographer, per hour after 17:00 p.m. – interpreters will be charged on the final invoice at a rate of $555/R9,435 - $1,000/R17,000, per interpreter after 17:00 pm. (Their full daily rate, charged according to whether the work in restricted or large teams and official rates in place at the time of acceptance)

Payment: A representative for the client must facilitate the payment process of the outstanding balance upon job completion in cash (C.O.D.). DSA for all interpreters/technicians/translators to be paid before the start of the meeting, workshop or conference.

All quotations/invoices require a 50 - 75% (depending on the scope of the service requirements), non-refundable, surety deposit before the start of the event unless prior arrangements/an agreement has been made with Psilon Limited. If the client prefers to pay by Electronic Funds Transfer, the final payment/balance must be settled by the end of job completion unless other arrangements have been agreed upon.

Late payments after the 10, working day grace period, will incur a 2,5% increase per week (10% per month) on the total invoice amount until the balance is settled.

Cancellation: The client agrees to pay the full quotation price, including VAT where applicable, should the client cancel less than 4 days prior to the commencement of the conference, meeting or workshop.

Lost/stolen headsets will be charged at $50/R850 per headset and receivers at $395/R6,715 per receiver in a quotation addendum/the final invoice.

A change of Venue after the setup is complete will incur an additional charge of $1,000/R17,000 for all large-sized events, $500/R8,500 for medium-sized events and $150/R2,550, for small ones if it is at/in a different location/room.


Confirmation: Our quote is not binding pending the receipt of a signed acceptance, an official transcript is preferred.  Before signing this document, please verify that the content you are signing is correct.

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